• Customer shall receive a like-for-like exchange within the first 12 months of delivery if you are dissatisfied with the equipment performance and Capitol is unable to resolve the concern, within manufacturer's specifications.

RESPONSE TIME GUARANTEES

• Customer shall receive one month of service and supplies, as contracted per machine, should Capitol miss the maximum average response time. Response time will be averaged over 30 days.
  • The 4 hour average guaranteed response time applies to all Graphic Color Devices and 50+ page per minute devices with a minimum of 10,000+ monthly impressions included in the contract allowance. 
  • The 8 hour average guaranteed response time applies to all devices under 50 pages per minute.

GUARANTEED UPTIME

• Capitol will provide you a free Service Loaner should your downtime exceed 24 business hours.

FLEXIBLE ALL INCLUSIVE SERVICE CONTRACTS

• Flexibility to cancel with a 30 day written notice.
• No hidden costs for toner, rollers, drums, and accessories.
• Increased efficiency with meter collection powered by SMARTFLEX™ software

OUR COMMITMENT TO CUSTOMER SERVICE

LOCAL LEADERSHIP & SUPPORT

• Capitol Office Solution's staff is located at our company headquarters in Columbia, MD, Vienna, VA & Washington, D.C. 
• 30+ years providing support to the D.C./Baltimore Metro Area
• Parts & Supplies warehoused locally for all supported products.
• Dispatch Call Center located in Columbia, MD and support is only a call or click away.

CERTIFIED SERVICE PROFESSIONALS

• Technicians average over 18 years of industry experience.
• Technicians are financially rewarded for maximizing equipment uptime and for ensuring long- term customer relationships. 
• Technicians carry an average of $8,500 parts to each call.
• Parts distribution centers are located in Maryland, Washington, D.C. & Virginia.

DIGITAL INTEGRATION EXPERTS

• Connectivity needs are provided by Certified Systems Engineers with various Certifications, including MCSE, C+ and Fiery.
• Help Desk phone support available to increase customer uptime. Systems Engineers have the ability to remotely diagnose and resolve printing and scanning issues.

PRINTEGRATION™

• A PrinteGration Consultant is available to conduct a no cost workflow analysis on all print devices including copiers and printers in order to increase your overall operating efficiency. 
• Evaluate company's GREEN initiatives and ways we can assist you with these efforts. 
• Capitol Office Solutions provides an all-inclusive program for toner, supplies, parts and service.

TRAINING

• Customer Service Specialist provided for continuous training on your equipment.
• Service Technician training provided by an “Excellence Award” winning certified Xerox Trainer with 21+ years of industry experience.
• Sales Professionals supported by a local Sales Trainer with 10 years of industry experience.