Organization:

Capitol Office Solutions (COS) is a subsidiary of Xerox Corporation (NYSE: XRX), a Fortune 500 Company. We are the elite sales and service provider of document imaging solutions headquartered in Columbia, MD with offices in Washington, D.C., and Northern Virginia. Capitol Office Solutions and Xerox have joined forces to provide our customers the technology they have always wanted and the local service they have come to love. We also partner with the key industry leaders, Kyocera and Hewlett Packard, selling printers and print solutions to meet customer's needs for cost effective print solutions.

Responsibilities:

• Dispatch technicians in assigned territory using ADS (Automated Dispatch System).
• Coordinate Call Balancing for Technicians in assigned Territory.
• Ensures data in OMD is accurate and reports any updates necessary to appropriate personnel.
• Promptly answers busy multi-line phones from customers and service technicians. Logs all incoming service calls and schedules technicians so we can meet our response time commitments.
• Utilizes technical support tools such as Tactical Mapping and Intelligent routing to improve response time commitments.
• Tracks Technicians out of field on vacations, in training or in shop and updates OMD daily.
• Assists with network scheduling.
• Assists with reports, truck schedule, parking cards and other duties as assigned by management.
• Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

Qualifications:

• High School diploma and 2-4+ years related experience is required. Experience in the office products or similar industry a plus.
• Strong customer service and communication skills.
• Must be energetic, a team player and willing to help others when needed.
• Computer literacy and familiarity with the internet required.
• Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates attention to detail
• Strong initiative with ability to seek out relevant information prior to making timely decisions.
• Ability to work evening and weekend hours during peak periods.
• Must have strong ethics and work as an effective, collaborative team member.

Physical Demands/Working Conditions:

• Ability to work under stress/pressure to meet deadlines and financial objectives.

If you are ready to make the commitment and want to work for a great company, please submit your resume.

We are an Equal Opportunity Employer