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COS is focused on providing superior product technology with unmatched local support services. Our No Customer Left Behind policy is our value proposition to you - and it's what separates COS from the competition.
Our customers are the focus of everything that we do - including streamlining processes and procedures, selecting new technologies, training our service and support teams and implementing creative financing solutions.
- Local service and technical support teams are territory-based, so they gain familiarity with your infrastructure and the history of your equipment and solutions. A consistent team builds strong, knowledge-based relationships that improve the quality of each support experience
- Field support teams carry a full stock of parts ensuring they arrive at your office with the correct items enabling on-site resolution in less time - and the first time. In-house testing and training facility for live step-by-step assistance and continuing education of our technician and support teams so we stay on the forefront of emerging technologies.
- Local warehouse with extensive equipment, parts and supplies inventory allows our support teams to provide immediate response - whether you need new equipment, parts to keep your equipment running smooth or supplies for high-quality output - with no lengthy wait times.
- Quarterly account reviews keep your office functioning at the highest level possible, addressing concerns before they happen.
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Xerox Knowledge Base
