COS is focused on providing superior product technology with unmatched local support services. Our No Customer Left Behind policy is our value proposition to you - and it's what separates COS from the competition.
Our customers are the focus of everything that we do - including streamlining processes and procedures, selecting new technologies, training our service and support teams and implementing creative financing solutions.
Local service and technical support teams are territory-based, so they gain familiarity with your infrastructure and the history of your equipment and solutions. A consistent team builds strong, knowledge-based relationships that improve the quality of each support experience
Field support teams carry a full stock of parts ensuring they arrive at your office with the correct items enabling on-site resolution in less time - and the first time. In-house testing and training facility for live step-by-step assistance and continuing education of our technician and support teams so we stay on the forefront of emerging technologies.
Local warehouse with extensive equipment, parts and supplies inventory allows our support teams to provide immediate response - whether you need new equipment, parts to keep your equipment running smooth or supplies for high-quality output - with no lengthy wait times.
Quarterly account reviews keep your office functioning at the highest level possible, addressing concerns before they happen.